By Adam Lent and Natalie ArendThis report is based on a year long study of how local authorities across the UK are introducing wider choice in the provision of their services. It offers a practical guide on how user choice can be successfully implemented and managed. In considering the changing nature of user choice and the different providers, the report claims ‘enhanced choice’ is the key to improving local public services.
Published by the New Local Government Network. http://www.nlgn.org.uk Â Â ISBN 1 903447 35 6. Â£26.25