By Martin Cole and Greg ParstonThis book presents the Public Service Value Model, an innovative, rigorous approach to defining public outcomes and quantifying results, to help readers understand and improve public service delivery. Filled with in-depth insight and expert advice, the guide will arm public service managers, whether in government and nonprofit organizations, with a practical framework that can be used to define outcomes and manage trade-offs in public service delivery.
Published by Jossey-Bass. ISBN: 0-471-95945-6. US45 dollars