By Craig E. Runde and Tim A. Flanagan.The authors describe how people and their organizations can manage conflict effectively. They combine research, conceptual models, practitioner experience, and stories that highlight the core conflict competencies. The book underscores the importance for leaders to develop the critical skills they need to help them, their colleagues, and their organizations deal more effectively with conflict and move their organizations forward.
Published by Jossey-Bass ISBN: 0-7879-8470-1. 29.95 US dollars.