By Martin Cole and Greg Parston.This book presents a new approach to understanding and improving performance and public value. It sets out a Public Service Value Model as an innovative, rigorous approach to defining public outcomes and quantifying results. The aim is to help readers understand and improve public service delivery.

Filled with in-depth insight and expert advice, the guide will arm public service managers, whether in public, nonprofit, or even for-profit organizations. It describes a practical framework that can be used to define outcomes and manage trade-offs in public service delivery.

Published by Jossey-Bass. ISBN: 978-0-471-95945-8. 45.00 US dollars