By Craig E. Runde and Tim A. Flanagan

Understanding how to cool down, slow down, and engage the naturally occurring conflicts among team members is critical to the ultimate success of a team. This book sets out a comprehensive, thoroughly researched guide to the crucial and inevitable role conflict plays in a team.

From the book, teams and team members will gain a deeper understanding of how conflict emerges and how they can respond in ways that will leverage conflicts to their advantage. The importance of establishing a safe team climate, agreeing on processes to guide the team’s interactions and use of constructive communication skills are paramount for developing a conflict competent team.

Published by Jossey Bass. ISBN: 978-0-470-18947-4. 15.99 pounds.