Book News: July 22nd, 2008

By Craig E. Runde and Tim A. Flanagan

Understanding how to cool down, slow down, and engage the naturally occurring conflicts among team members is critical to the ultimate success of a team. This book sets out a comprehensive, thoroughly researched guide to the crucial and inevitable role conflict plays in a team.

From the book, teams and team members will gain a deeper understanding of how conflict emerges and how they can respond in ways that will leverage conflicts to their advantage. The importance of establishing a safe team climate, agreeing on processes to guide the team’s interactions and use of constructive communication skills are paramount for developing a conflict competent team.

Published by Jossey Bass. ISBN: 978-0-470-18947-4. 15.99 pounds.