By John Seddon

The author dissects the changes that have been made in a range of services, including housing benefits, social care and policing. His descriptions beggar belief, though they would be funnier if it wasn’t taxpayer’s money that was wasted.

In place of the current mess, he advocates a Systems Thinking approach where individuals come first, waste is reduced and responsibility replaces blame. It’s an approach that is proven, successful and relatively cheap, and one that governments around the world, and their advisers, need to adopt urgently.

Published by Triarchy Press. 20.00 pounds