By George Kohlrieser and Joe W. Forehand
The author explains that it is only by openly facing conflict that we can truly progress through the most difficult organisational challenges. In this provocative book, he reveals how the proven techniques and psychological insights used in hostage negotiation can be applied successfully to any personal or organisational relationship.
Step by step, he outlines the seven key factors that anyone can use to remove the blocks that stand in the way of resolving tough problems and shows how leaders, in particular, can develop and access the skills they need to create trust and a positive mind-set in their organisations.
Published by Jossey bass. ISBN: 978-0-7879-8384-0. £14.99.