Book News: June 15th, 2010

Webinar led by Stacey Berk

The webinar examines specific techniques used by the world’s best conflict management experts that are guaranteed to improve the way you handle your next conflict or sensitive situation with employees, colleagues, partners or any other type of problematic situation.

The presentation looks at the most common stumbling blocks and frequently asked questions about conflict management skills and techniques. It provides help in dealing with sensitive topics and problematic solution with easy-to-implement techniques such as when to listen, when to talk and handling situations based on the types of personalities involved.

It also includes case studies of common situations faced by COOs, different strategies for how to handle, and important lessons learned from other COOs who had success or failure in such a situation.

Cost: EUR 268 for single user access.

The webinar is at: