Amy Lyman reveals the benefits organisations enjoy when trustworthy behavior is practiced consistently by their leaders. Drawing from examples, she explains that being trustworthy means that leaders’ behaviors are rooted in their commitment to the value of trust and not simply in an imitation of the practices of others.

She identifies six elements that reflect a leader’s trustworthiness: honor, inclusion, engaging followers, sharing information, developing others, and moving through uncertainty to pursue opportunities.

The book is based on more than 20 years of rigorous research into the value of trust in organisation large and small and its link to organisational performance.It offers a key to developing high levels of trust, a critical endeavor in an age when seemingly every day a story of a leader’s lapse in ethical behavior makes headlines.

Published by Jossey Bass. ISBN: 978-0-470-59628-9. £18.99