A people management crisis threatens public service delivery, according to a report from the Chartered Institute of Personnel and Development.
The report highlights the sporadic and often inadequate quality of front line management in the public sector resulting in high levels of absence and an inability to tackle poor performance. Compared with the private sector, on average, public sector employers are three times less likely to discipline staff and rate their line managers’ conflict management skills more poorly.
Read more on DELIVERING MORE WITH LESS: THE PEOPLE MANAGEMENT CHALLENGE…