A people management crisis threatens public service delivery, according to a report from the Chartered Institute of Personnel and Development.

The report highlights the sporadic and often inadequate quality of front line management in the public sector resulting in high levels of absence and an inability to tackle poor performance. Compared with the private sector, on average, public sector employers are three times less likely to discipline staff and rate their line managers’ conflict management skills more poorly.

Read more on DELIVERING MORE WITH LESS: THE PEOPLE MANAGEMENT CHALLENGE…

The Raising of the Participation Age means that all young people will continue in education or training to 17 from 2013 and to 18 from 2015. This will be the first time in nearly forty years that the education leaving age has been raised.

Read more on PLAN FOR RAISING THE SCHOOL LEAVING AGE…

This programme is now available to view on localgov.tv the online television channel for public service modernisation. It describes how The Scottish Centre for Telehealth is pioneering new communications technology to transform access to health and community care services.

Read more on SCOTLAND LEADS THE WAY IN TELEHEALTH…

This guide sets out a standardised analytical framework for undertaking community empowerment evaluations. It has been produced to help with evaluations and also to promote consistency so different evaluations can be compared.

Read more on COMMUNITY EMPOWERMENT EVALUATION FRAMEWORK…

This programme is now available to view on localgov.tv the online television channel for public service modernisation. It describes how interactive touchscreen kiosks are enabling the public sector to capture reliable and timely customer feedback on services to drive improvement plans.

Read more on CUSTOMER FEEDBACK KIOSKS SUPPORT IMPROVEMENT PLANS…

This programme is now available to view on localgov.tv the online television channel for public service modernisation. The webcast from David Dunbar, BT’s Head of Workstyle Practice, describes how councils can apply practical flexible working solutions, drawing on BT’s first-hand experience and their work with local government.

Read more on FLEXIBLE WORKING…

This publication sets out the Audit Commission’s Equality and Diversity Scheme for the next three years. It describes how the Commission will meet legal responsibilities under the various anti discrimination legislation measures.

Read more on VALUE FOR ALL…

This programme is now available to view on localgov.tv the online television channel for public service modernisation. It describes how advances in mobile point of care technology are helping to improve the quality of services and transforming staff productivity by more than 25 per cent. The programme looks at how the Mobile Clinical Assistant is enabling care workers to access vital client data in real-time at any location, including the client’s home.

Read more on MOBILE COMPUTING IMPROVES CARE QUALITY…

This action plan from Communities and Local Government sets out objectives which include strengthening leadership on quality of place, encouraging local civic leaders and local government to prioritise quality of place. It also puts the public and community at the centre of placeshaping.

Read more on WORLD CLASS PLACES – ACTION PLAN…

This programme is now available to view on localgov.tv the online television channel for public service modernisation. It describes how three councils are saving £1 million a year and improving service performance with a new revenue and benefits shared service delivered with partner Capita.

Read more on SHARED SERVICES BRINGS SAVINGS TO COUNCILS…