This action plan from Communities and Local Government sets out objectives which include strengthening leadership on quality of place, encouraging local civic leaders and local government to prioritise quality of place. It also puts the public and community at the centre of placeshaping.
This programme is now available to view on localgov.tv the online television channel for public service modernisation. It describes how three councils are saving £1 million a year and improving service performance with a new revenue and benefits shared service delivered with partner Capita.
Cambridge Economic Associates have been working with neighbourhood managers for several years to explore the feasibility of measuring public service performance at a neighbourhood level. This report explains that there was virtually no interest in neighbourhood data prior to the advent of local area agreements and it describes why this level of data is vitally important for developing initiatives that seek to turn around deprived neighbourhoods by tackling problems such as crime and anti-social behaviour, poor environmental quality, worklessness, ill health, and low levels of educational attainment.
Read more on MEASURING AND VALUING PUBLIC SERVICES AT NEIGHBOURHOOD LEVEL…
This programme is now available to view on localgov.tv the online television channel for public service modernisation. It explains how telephone interpreting has been introduced by Sheffield Hospital NHS Trust to improve service to people with a limited knowledge of English and to cut costs.
Read more on TELEPHONE INTERPRETING IMPROVES SERVICE AND CUTS COSTS…
Research by the Chartered Institute of Personnel and Development has revealed a wide gulf between what managers say about performance management and what they actually do about it.
There is a general recognition that performance management is about helping people to understand how they contribute to the strategic goals of organisations and ensuring that the right skills and effort are focused on the things that really matter. But in practice it often becomes a tick-box exercise to fulfil other requirements of the organization.
This programme is now available to view on localgov.tv the online television channel for public service modernisation. In the interview, Tracey Rawling Church, Director of Brand and Reputation at Kyocera Mita UK, discusses how organizations can turn the commitment into an opportunity not a threat.
This publication from the think tank Localis suggests that councils should set self-imposed targets to reduce expenditure by around 20 per cent by 2011. They are urged to reassess their priorities against cost and innovate if they are to achieve much needed expenditure reductions.
Read more on THE BOTTOM LINE: A VISION FOR LOCAL GOVERNMENT…
This programme is now available to view on localgov.tv the online television channel for public service modernisation. It sets out the challenges and opportunities for local councils to address road safety in their communities.
This guide is designed to help managers discover and implement innovative working methods which improve productivity, save money and enable employees to balance their work and personal lives.
This guide describes the benefits that organizations can achieve and the key principles for introducing flexibility. It also includes advice on creating a flexible workplace and developing the key management skills required.
Read more on WORKING BETTER: A MANAGERS GUIDE TO FLEXIBLE WORKING…
This guide for frontline staff and community activists offers advice on promoting community cohesion.
Groups have a significant impact on community cohesion, whether they are formed along ethnic, faith, religion or gender lines. In addition there are less formal groups such as family, friends, or a local estate. Bringing people in groups together is one way of developing strong and positive relationships between people of different backgrounds. A group feels less anxious and threatened by the existence of the other group when there is meaningful and sustained interaction between them.
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