The Society of IT Management performance monitor website provides a picture of services that respond best to public demand. The website shows the number of web visits and those visits which failed for a range of top services, including, planning, housing, social care, highways and schools.
This paper from the University of Birmingham and Birmingham City Council warns that adult social care system is “fundamentally broken” and “unfit for purpose”. It calls for a radical shakeup for service provision.
Read more on TURNING THE WELFARE STATE UPSIDE DOWN? DEVELOPING A NEW SOCIAL CARE OFFER…
As more people access council websites through mobiles a survey shows that visitor satisfaction is falling.
The survey by the Society of IT Management shows that the percentage of visits from mobile devices averaged 27.4% for the first five months of 2013, with January recording the highest numbers to data at 28.8%. It appears that the higher the number of total visits, the higher the percentage from mobile devices -in January severe weather led to high levels of council website visits overall.
Read more on COUNCIL WEBSITES NOT MEETING NEEDS OF MOBILE USERS…
ICT professionals must take a lead in pursuing the digital agenda, as well as running their legacy estates. Failure to do this will mean that others will decide the future direction of ICT in their organisation.
Read more on IT PROFESSIONALS WARNED ABOUT DANGER OF NEGLECTING THE DIGITAL AGENDA…
With public service organisations under huge pressure to do more things more quickly and at less cost, Agile methodologies cannot be ignored says Socitm in its new guide.
Planting the Flag: pocket guide 6 – Agile is the final guide in the Socitm series covering strategic capabilities required for public service reform. The five other capabilities are leadership, governance, shared services, strategic commissioning, and organisational change.
This report from ResPublica argues that the Church must become an enabling institution focussed on holistic, interpersonal and local social action. Local government and churches should work together to fight deep-seated poverty and social dysfunction.
Read more on HOLISTIC MISSION: SOCIAL ACTION AND THE CHURCH OF ENGLAND…
The latest cuts in local government budgets announced by the Chancellor have intensified the search for innovative ways to deal with the new situation. One way to address this is to spin-out a competitive local government service-line, creating a new venture which can be either publicly or privately owned.
KPMG has produced a Guide to Local Government Spin-outs for councils grappling with the challenge of improving the financial value of the services they deliver. It offers practical steps for exploring and creating alternative delivery models.
This briefing from the Society for IT Management shows how councils can take advantage of digital and mobile technologies in response to the challenges of austerity.
The Better connected 2013 research examined councils’ use of social media, email alerts, customer accounts and other digital tools for citizen engagement and service delivery. Key findings and lessons from this research are set out in the briefing.
The challenges for councils in sharing ICT services are set out in the latest Society of IT Management briefing which describes the recent experiences of the Aylesbury Vale and Dacorum partnership, and that of the councils involved in East Kent Services.
This briefing from the Society of IT Management looks at where the public sector is with flexible working, the direction it is moving and the barriers to further development.
Some 97% of UK public sector organisations have already adopted the practice in some form. However, the march of flexible working is not all forwards. IT Trends 2012-13 shows that while there has been a strong increase in adoption of flexible working in the revenues and benefits function and some in education, four other services show a significant decline with others appearing to be static.
© PublicNet is a KnowShare production | Technology by Jag Singh + Hilton & Hilton Ltd | Admin Log in