Adrian Harvey Project Manager Improvement and Development AgencyThe report challenges the current methods of evaluating social inclusion projects. It summarises research carried out over three years between the then Local Government Management Board (LGMB), the University of Lincolnshire and Humberside and Sheffield Hallam University and a consortium of 16 local authorities from across England, Scotland and Wales. 

Horst Bergmann, Kathleen Hurson and Darlene Russ-Eft,Based on a landmark research study involving 2,000 people from 450 organizations across the U.S., Canada, Australia, Ireland, and the United Kingdom, Everyone a Leader explores those critical moments in time in which people step forward into leadership. Its engaging, first-person stories and anecdotes highlight the small, often overlooked turning points in an organization’s daily life. 

Bradford, David L., Stanford Univ. / Cohen, Allan R., Babson CollegeThis management classic shows how middle managers–not just senior level executives–can break the mediocrity barrier and energize lackluster performance by enacting standards of excellence that motivate employees and transform organizations into industry leaders. 

Central IT Unit, Cabinet OfficeThe Central IT Unit has published draft guidelines setting out best practice for design, use and management of call centres. They deal with general management and personnel issues as well as technical matters. The guidelines have been endorsed by the Information Age Government Champions. They have been prepared for the benefit of public sector business managers, including board members and strategy and policy developers. 

Cohen, Allan R. / Bradford, David L.Today, professionals and managers experience great increases in responsibility without parallel increases in authority. This book shows how to attain co-operation from other managers who command resources, information, or potential support but who are not required to collaborate. 

Ulrich D (Ed.)Aims to justify the existence of the HR function and to define the changes that it must undergo in order to survive. Suggests that HR must deliver benefits to the organisation and that it should focus on outcomes rather than activities. Measures the HR practitioner against other professionals, such as lawyers, doctors and airline pilots, to highlight the significance of the decisions with which they are faced, and the importance of making the choices. 

By Anthony Harrison and Bill NewThe authors argue that the national waiting list diverts attention away from the issues that matter most to patients. By focusing simply on the number of people waiting for treatment after seeing a hospital consultant the list ignores the time people are waiting and the severity of their need. 

This Audit Commission update on the 1995 report looks at the changes hospitals have made to the storage, archiving, structure and content of health records. It includes the results of a recent survey with feedback from 225 trusts. It notes improvements in retrieval rates of casenotes for use at outpatient clinics, fewer libraries storing hospital records, and an improved standard of record keeping. The higher status of records managers has helped bring about improvements. 

David HusseyThis useful and concise book provides essential information for managers and practitioners of strategic management, particularly those requiring a bird’s eye view of the whole subject, who have neither the time nor inclination to read the encyclopaedic tomes currently available. The style is practical, without sacrificing integrity, and references are made to important sources in the literature. 

by Arun Maira and Peter B. Scott-MorganPeople are any organization’s principal enablers or disablers of change. Not processes. Not technology. That’s the uncomplicated - some would say radical - premise at the heart of this book. And it will show you how pragmatically embracing the human face of change not only generates results and improves performance but also builds an accelerating organization that thrives in a world in which rapid and unpredictable change has become the norm.