Demos Collection 3
The concept of Lean Democracy draws on the principles of lean production and lean organisation which have proven so successful in business in recent years. This special issue of the Demos Quarterly, includes calls for Constituents Charters, Voter Vetoes and extending the jury system into politics. It is a far reaching collection arguing for radical change in the way democracy and government are run. 

By James Tooley
Private education initiatives are flourishing in developing countries. Professor Tooley gives a snapshot of the scene based on research for the International Finance Corporation - the private finance arm of the World Bank. Despite the fact that companies invest heavily in R&D and quality control, many are suspicious of the private sector and unaware of the opportunities it offers. 

By Timothy Foster.
Designed for those whose work involves dealing with customers, this new book reflects a new age in which organisations consider customer care a vital strategic issue. It includes hints and tips on ways of achieving excellence in the area and elevating customer care from the level of acceptability to top flight superiority. Managers and staff alike can learn from its guidance, nurture the service they offer and see it grow from satisfactory to first rate. 

By Paul Joyce
This is an accessible introduction to the theory and practices of strategic management in the public sector. It is written for new and experienced managers, undergraduates and post graduate students of the public services. 

Branscomb L M, Keller J (Eds)
Comprises a series of individual contributions from academic authors writing for a wider audience of economists, policymakers and theorists. Addresses the long-standing issues surrounding the study of innovation. Highlights the problem of seeking innovative change within the consensual framework of US politics. 

Richard Hale and Peter Whitlam
Newly revised to reflect the latest research, yet still highly practical in its focus, this is a book designed to confound a common misconception and demonstrate that target setting is possible within all functions of an organisation and across all sectors.
The new edition includes information on 360 degree feedback and discusses target setting at both individual and team level. It gives clear guidelines supported by real examples and detailed case studies. 

Harvard Business Review Series

The Harvard Business Review paperback series is designed to bring today’s managers and professionals the fundamental information they need to stay competitive in a fast-moving world The eight articles in Harvard Business Review on Knowledge Management highlight the leading-edge thinking and practical applications that are defining the field of knowledge management. 

This is a short pamphlet encapsulating The Industrial Society’s view of the approach needed for leaders in the next millennium. Drawing from over 30 years campaigning work and specifically a major piece of survey work started in 1996 the pamphlet advocates a Liberating Leadership approach which releases potential and is based upon a sound set of values. 

Audit Commission Report

Crime costs the UK 50 billions pounds per year. The police alone cannot solve the problems of crime and disorder. This report sets out what can be done by agencies and individuals to make communities safer. It urges councils to find better ways of listening to people’s concerns. Community safety work has to get to the heart of the problem. 

Janie Percy-Smith
Need is increasingly used as the basis for the provision of a range of public services. This timely book examines ways in which needs are assessed in relation to these services. It examines the theory and practice of needs assessment and present a series of policy specific case studies where needs assessments are being used, including: health, housing, community care, legal aid and training.
ISBN 0 335 19595 4 Paperback 13.99 pounds. 0 335 19596 2 Hardback 45.00 pounds.