RESPONDING TO THE RISKS FACED BY LONE WORKERS

Features: April 30th, 2010

By David Lancaster

The number of lone workers in the public sector is increasing rapidly and this growth is creating problems for their parent organizations. Staff working outside normal office hours and those who work away from their organisation’s base, are vulnerable to both verbal and physical abuse. The author describes how technology can support lone workers and offer protection.

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PUTTING CUSTOMERS AT THE CENTRE OF POLICE SERVICE

Features: April 23rd, 2010

Tackling crime successfully depends on efficient back room processes as well as sharp eyed detective work. The article describes how the manual processes for receiving information about crimes and monitoring the action taken were replaced with a system which joined up the processes, kept everyone in the picture and made less demands on the public.

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THE IMPORTANCE OF CREATING A VOLUNTEERING CULTURE

Features: April 16th, 2010

By John May

Promoting volunteering is on the agenda of the main political parties and its benefits are broadly recognised. Young Enterprise has a history of training and supporting volunteers effectively and its chief executive looks at the volunteering scene and outlines how it can be developed locally and nationally.

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CONNECTING HEALTH AND SOCIAL CARE SYSTEMS

Features: April 9th, 2010

By Gayna Hart, MD, Quicksilva

Customer focus is the aim of all public services. The importance of this approach is very clear in health and social care. Several agencies can be involved in providing support and they all have different processes and systems. The author describes how connecting the health and social care information systems can bring a range of benefits.

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KNOWING THE UNWRITTEN RULES CAN IMPROVE SERVICE DELIVERY AND CUT COSTS

Features: March 26th, 2010

By Charles Boulton

Efficiency savings on current ways of working will not delver the scale of savings that budget cuts demand from the public sector. The only way forward is transformational change. Managing change on this scale is challenging and success depends on understanding what is going on in the minds of the people involved. The author explains the part that the ‘unwritten rules’ play in the change process and how recognising them can help to limit resistance.

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TAKING TOTAL PLACE FORWARD – THE VIEW FROM THE SHARP END

Features: March 25th, 2010

The total place approach is already gaining ground and the task now is to take it forward into everyday behaviour in public services. This round up of views from the regional improvement and efficiency partnerships shows how local strategic partnerships (LSPs), which in turn bring together different parts of the private, voluntary and public sectors in promoting improvement initiatives, are being supported. It also reveals thinking about what lies ahead.

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COST CUTTING IN EDUCATION – IS IT CRUNCH TIME FOR SCHOOLS?

Features: March 19th, 2010

By Phil Neal

Budget are coming under pressure across the public services. Although education is a priority with some ring fencing, there will be no exemption from the pain of cuts. The author offers a range of suggestions for pain free cost savings.

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CUTTING THE COST OF LEGAL CLAIMS

Features: March 12th, 2010

By Gerard Khoshnaw

Most local authorities are handling almost one Judicial Review dispute every month, but few cases are referred to mediation. This is despite the fact that, in the great majority of cases, mediation results in a settlement. The author explains why mediation is neglected and how to choose cases to explore this avenue.

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IMPROVING PUPIL BEHAVIOUR THROUGH A RESTORATIVE PROCESS

Features: March 5th, 2010

By Wendy Woodcock

The behaviour of pupils in schools is not improving. The traditional response to bad behaviour is exclusion, but the number of exclusions remains constant each year and many pupils are excluded more than once. The author describes an alternative restorative approach which has proved effective in resolving conflict and improving behaviour.

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HELPING SCHOOLS REALISE THEIR POTENTIAL

Features: February 26th, 2010

By Chris Davies

Education, like other parts of the public sector, is entering a new era of budget restraint. The task of improving standards has become more challenging, but there are ways to respond to the challenge. The author describes what school leaders can do to get the most out of scarce resources and the support that is available to do it.

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