By Sophie Bell
Decent housing conditions are of vital importance to HIV suffers because they are more vulnerable to infection as the virus attacks the body’s immune system. Housing that is not overcrowded is equally important because a sufferer will develop illnesses after exposure to a virus far quicker than other people. The author explains how discrimination and abuse produce very harmful effects and appeals for careful consideration of their needs.
By Robbie Hughes
Patients continue to experience significant waiting times when they move from primary, to secondary care. There are bottlenecks in diagnostics and other areas. The author argues that enabling GPs to be more than gatekeepers and secretaries and instead perform minor surgical procedures would make a significant reduction in waiting times. Putting diagnostics, minor ops and groups of complementary clinicians into mini-hospitals would divert pressure from hospitals and improve care.
Read more on IMPROVING AND STREAMLINING THE PATIENT JOURNEY IN THE NHS…
By David Lancaster
The number of lone workers in the public sector is increasing rapidly and this growth is creating problems for their parent organizations. Staff working outside normal office hours and those who work away from their organisation’s base, are vulnerable to both verbal and physical abuse. The author describes how technology can support lone workers and offer protection.
Tackling crime successfully depends on efficient back room processes as well as sharp eyed detective work. The article describes how the manual processes for receiving information about crimes and monitoring the action taken were replaced with a system which joined up the processes, kept everyone in the picture and made less demands on the public.
Read more on PUTTING CUSTOMERS AT THE CENTRE OF POLICE SERVICE…
By John May
Promoting volunteering is on the agenda of the main political parties and its benefits are broadly recognised. Young Enterprise has a history of training and supporting volunteers effectively and its chief executive looks at the volunteering scene and outlines how it can be developed locally and nationally.
Read more on THE IMPORTANCE OF CREATING A VOLUNTEERING CULTURE…
By Gayna Hart, MD, Quicksilva
Customer focus is the aim of all public services. The importance of this approach is very clear in health and social care. Several agencies can be involved in providing support and they all have different processes and systems. The author describes how connecting the health and social care information systems can bring a range of benefits.
By Charles Boulton
Efficiency savings on current ways of working will not delver the scale of savings that budget cuts demand from the public sector. The only way forward is transformational change. Managing change on this scale is challenging and success depends on understanding what is going on in the minds of the people involved. The author explains the part that the ‘unwritten rules’ play in the change process and how recognising them can help to limit resistance.
Read more on KNOWING THE UNWRITTEN RULES CAN IMPROVE SERVICE DELIVERY AND CUT COSTS…
The total place approach is already gaining ground and the task now is to take it forward into everyday behaviour in public services. This round up of views from the regional improvement and efficiency partnerships shows how local strategic partnerships (LSPs), which in turn bring together different parts of the private, voluntary and public sectors in promoting improvement initiatives, are being supported. It also reveals thinking about what lies ahead.
Read more on TAKING TOTAL PLACE FORWARD – THE VIEW FROM THE SHARP END…
By Phil Neal
Budget are coming under pressure across the public services. Although education is a priority with some ring fencing, there will be no exemption from the pain of cuts. The author offers a range of suggestions for pain free cost savings.
Read more on COST CUTTING IN EDUCATION – IS IT CRUNCH TIME FOR SCHOOLS?…
By Gerard Khoshnaw
Most local authorities are handling almost one Judicial Review dispute every month, but few cases are referred to mediation. This is despite the fact that, in the great majority of cases, mediation results in a settlement. The author explains why mediation is neglected and how to choose cases to explore this avenue.
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