TEAM WORK VITAL IN COPING WITH PUBLIC SERVICE CUTS

Features: October 2nd, 2009

By Jody Goldsworthy

Team work will be essential to meeting the challenge of doing more for less and it is a top agenda item for everyone involved in the governance and management of public sector organizations. The author reveals that in many cases the team is not on board. She outlines an approach for getting everyone focused and engaged.

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CHILD POVERTY STRATEGY RISKS HARMFUL OUTCOME

Features: September 25th, 2009

By Tania Burchardt

Time and money are two key constraints on what people can achieve. The income constraint is widely recognised by policy-makers, but solutions risk freeing lone parents from income poverty only at the price of deepening their existing time poverty. The author highlights the importance of considering parental time, alongside household income, in pursuing a child poverty strategy.

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SUPPORTING CLINICAL LEADERSHIP IN MENTAL HEALTH

Features: September 18th, 2009

By Dr Alex Horne

Mental health services are undergoing change with the creation of more foundation trusts. This change has brought a need for business intelligence so that information is available on care delivered, the outcomes and the financial costs. The author explains how business intelligence can give clinicians a more comprehensive understanding of the care delivered, empowering them to make more meaningful decisions, and to work more closely with commissioners to shape future healthcare delivery.

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E-AUCTIONS FOR CARE: A CAUTIONARY TALE

Features: September 11th, 2009

By Paul Ridout

E-auctions are an innovative procurement technique that use secure Internet-based technology. They heighten competition as suppliers compete in real time by bidding lower as the auction unfolds. They work very well with sophisticated bidders who understand the process. But using an e-auction for procuring care services is fraught with danger. The author explains the pitfalls for the unwary.

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TELECARE KEEPING PEOPLE SAFE AND INDEPENDENT IN THEIR OWN HOMES

Features: September 4th, 2009

By Neil Revely

The number of older people is rising steadily and so is the cost of caring for them. Pioneering councils are now using TeleCare to meet the challenge. The technology allows people to stay in their own homes giving independence and enhancing dignity. It also brings down the costs. The author describes how Sunderland City Council has adopted telecare to meet the needs of its growing elderly population.

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TACKLING TOWN HALL ABSENTEEISM

Features: August 21st, 2009

By Amanda Ludlow

Absenteeism is an issue for the private and public sectors alike. But the problem is particularly acute in town halls where 13.5 days are lost each year, compared to 7.9 days in the private sector. The author examines management attitudes to absenteeism, which are part of the problem. She also suggests ways to cut the absenteeism rate substantially.

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LISTENING IS NOT ENOUGH

Features: August 14th, 2009

By David M Allen

There are many listening organizations across the public, private and third sectors, but not so many hearing organizations. Listening and hearing are quite different ideas. Hearing implies that the organization is seeking information as a basis for action and that it has questions that need answers. The author contrast listening and hearing and shows that the true distinction is whether anything changes.

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SHAPING THE FUTURE OF CARE TOGETHER

Features: August 7th, 2009

Cordelia Brand

The UK system for providing care and support for the elderly is inadequate. A Green Paper highlights the challenges faced by the current system and the need for radical reform to develop a national care service that is fair, simple and affordable for everyone. The author highlights the weaknesses of the current system and describes the options for radical change.

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CUTTING PAPERWORK MEANS MORE BOBBYS ON THE BEAT

Features: July 31st, 2009

Bureaucracy and form filling are characteristics of public services. Police forces are no exception and beat officers have been spending almost half their time at the police station. The problem is being tackled vigorously and one approach is to introduce helmet cameras which record incidents and remove the need for a detailed report.

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COMMUNITY ASSETS: WHAT IS THE FUTURE

Features: July 24th, 2009

By Mike Aiken, Ben Cairns and Stephen Thake.

Community assets go back some 400 years and they sound like a good idea. But there is a downside to the community owning and managing assets. The authors look at the challenges that community ownership of assets bring to the organizations charged with the job of managing them. They suggest a way forward to securing the benefits of community assets for the community. There has been a high degree of policy interest in community ownership and management of assets such as buildings and land in recent years, and a significant amount of community activity has taken place to justify this interest. It has been less clear how much was known about the issue, particularly from independent evaluations and research. This study reviewed the evidence base to identify gaps in existing knowledge. It was undertaken by analysing a wide range of documents from policy, research and community organisation sources and through discussions with practitioners in the field.

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