A NEW PARTNERSHIP BETWEEN GOVERNMENT AND TEACHER UNIONS

Features: August 22nd, 2003

By John Dunford Reproduced by permission of the Public Management and Policy Association. Demands by the teacher unions for a reduced workload were an important ingredient in the process leading to reform of the teaching profession. John Dunford, General Secretary of the Secondary Heads Association, charts the course of the reform which has changed the character of the Government – unions relationship from confrontation to partnership.



SECURITY AS PART OF THE STRATEGIC GAMEPLAN

Features: August 15th, 2003

By Jon Haynes Putting all local authority services on line by 2005 will bring benefits to citizens, but enhanced opportunities to computer hackers to create havoc. The author highlights the increasing risk based on the experience of the private sector. He argues that security is not a technical, but a strategic issue of top management concern and for which someone should be accountable.

THE BALANCE OF POWER – ENABLING DELIVERY AND REFORM OF PUBLIC SERVICES

Features: August 8th, 2003

By Sir Andrew Turnbull, Secretary of the Cabinet and Head of the Home Civil Service. Reproduced by permission of the Centre for Management and Policy Studies. The Civil Service has improved its capacity and capability over a number of years, but it hasn’t been enough. The big win, customer satisfaction, has yet to be achieved. Sir Andrew outlines the strategy for delivering the reform agenda and securing the long hoped for transformation.

LEARNING AND DEVELOPING IN REGENERATION PARTNERSHIPS

Features: July 29th, 2003

By Kelvin MacDonald There are some 1000 regeneration partnerships in England and they vary greatly in size and type. The author found that arrangements for training and development of everyone involved from the Board downwards leaves much to be desired. He argues that action needs to be taken by the Neighbourhood Renewal Unit, Regional Development Agencies and Government Offices for the Regions.

PUTTING CUSTOMER RELATIONSHIP MANAGEMENT INTO PRACTICE FOR HOMESEARCH

Features: July 25th, 2003

Seeking social housing is confusing for prospective tenants because of the various providers in an area and complex for the landlords because of the allocation criteria. The London Borough of Lewisham has brought in a partner to provide a service that handles all relations with tenants. This case study explains what is involved and the benefits to tenants and landlords.

CHILDCARE ROUND THE CLOCK

Features: July 22nd, 2003

By June Statham and Ann Mooney The need for childcare outside normal working hours is growing. The authors look at what helps and what hinders the development of childcare services to cover atypical work times. They call for a broader debate on children’s place in society, and about ways of achieving a balance between children’s and parents’ needs and the requirements of paid work.

UNIONS AND GOVERNMENT: A NEW PARTNERSHIP IN LOCAL GOVERNMENT

Features: July 18th, 2003

By Sir Brian Briscoe Reproduced by permission of the Public Management and Policy Association. Local government has been in the middle of tensions between the unions and the Government and there is much to be learned from the way the two tier workforce issue and the first service dispute were resolved. Sir Brian Briscoe from his insider view gives insights into how processes have worked and he sets out a vision for how they could work better.

THE EFFECTS ON FAMILIES OF JOB RELOCATION

Features: July 15th, 2003

By Anne Green and Angela Canny. Relocation has a widespread impact affecting the whole family. The authors look at employer and employee attitudes to relocation and the knock-on effects across the family. With some 20,000 public service staff possibly facing relocation out of London and the South East the article has a message for organizations and their staff.

LEEDS STEPS UP EFFICIENCY WITH GEOGRAPHICAL INFORMATION

Features: July 11th, 2003

Paper maps quickly become out of date and it is difficult to add supplementary data to them. This case study outlines how Leeds City Council is using Geographical Information Systems to represent information in a geographical form to simplify processes and support decision making across many council departments. It describes how GIS is being used in dealing with local land charges, planning permission and environmental health, to community safety, social services and area regeneration.

LEADERSHIP FOR DELIVERY

Features: July 8th, 2003

By Margaret Saner Reproduced by permission of the Public Management and Policy Association. A vision for the Civil Service is it should be respected as much for its ability to deliver as for its policy skills. Leadership is the key instrument for realizing this vision. The author describes how leadership development aims to make the most of drawing people together from across sectors to learn from each other and how leadership ability is enhanced though development. She sets out the four key dimensions of the programme.

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