THE ROLE OF INFORMATION IN E-GOVERNMENT IMPLEMENTATION

Features: February 25th, 2003

By Thomas B Riley. Information can now be distributed, exchanged, formalized, used, and networked at speeds never before known. We have moved from the Information Age to a new age we have yet to fully define. The author argues that we are in a period of a seismic change with a potential for change at work which we have not witnessed since the emergence of printing in the 15th century. He makes the case for governments to develop tools to use their information resources currently lying in the nooks and crannies of their agencies to contribute to the rapid evolution of knowledge.



DELIVERING PERFORMANCE IMPROVEMENT FROM THE CENTRE

Features: February 21st, 2003

By Peter Illsley, Jim Knox and Neil Amos. Reproduced by permission of the Public Management and Policy Association. Translating policy into improved performance at the sharp end has not previously had so much attention lavished on it. The authors describe the different models used to achieve delivery and argue that civil servants at the center need to widen their approach to change management if they are to succeed.

PARTNERSHIP BRINGS NEW TECHNOLOGY AND NEW WAYS OF WORKING

Features: February 18th, 2003

Councils are responding to the Modernizing Agenda in different ways. This account of the way a London Borough chose to make a partnership deal with an IT supplier shows the benefits such a deal can bring. This case study shows how a smooth transition was achieved using front end services in London and a data centre in Birmingham, with the supplier providing change management expertise.

IMPROVING LOCAL GOVERNMENT IN THE 21ST CENTURY

Features: February 14th, 2003

Deborah Benady interviews Steve Bundred, the new head of the Improvement and Development Agency. Reproduced by permission of the IDeA Steve Bundred gives his views on the strengths and weaknesses of local government today and the challenges it faces tomorrow. He also sets out his vision of where he sees the Agency going in the future.

WEIGHING E-GOVERNMENT

Features: February 11th, 2003

By Scott Proudfoot Reproduced by permission of eGov Monitor Weekly The progress of e-government has so far been measured by the quantity of services provided. The nation states with the largest ‘baskets’ are declared eGovernment leaders. The author argues that qualitative measures should be introduced such as effectiveness and impact on citizens. He outlines what is being done in the UK and elsewhere to get a better measure of e-government.

IMPROVING PROGRAMME AND PROJECT DELIVERY

Features: February 7th, 2003

By Julian Walker Reproduced by permission of the Centre for Management and Policy Studies Policy delivery has become a key issue for the Civil Service, which is noted for excellence in developing policy, but weak in delivering it. In a move to overcome this weakness the Office of Public Services Reform developed a package of measures to improve programme and project delivery. Julian Walker describes how a package of structures, skills and tools has been put together to help departments to improve policy delivery.

SETTING UP A PUBLICATION SCHEME – FIRST IMPRESSIONS

Features: February 4th, 2003

By Dave Thompson Reproduced by permission of the Public Management and Policy Association. Some 50,000 public service organizations are affected by the Freedom of Information Act which is now beginning to bite. Central departments have announced Publication Schemes, local councils must do so by the end of February, the police have until June, the health service until October and schools and universities until February 2004. The author exposes the misconception that a Publication Scheme is an index of information published already, but rather a catalogue of the polices, procedures, manuals and guidelines that will have to be opened up when open government goes live and the public gets access in 2005.

COMMUNITY GOVERNANCE FOR MIXED TENURE NEIGHBOURHOODS

Features: January 31st, 2003

By Martin Knox, David Alcock, Anna Roderick and John Iles Involving people in community governance at neighbourhood level has become a priority. Because of the ‘right to buy’ and the growth of housing associations, large estates of exclusively social rented dwellings have all but disappeared. The authors look at governance mechanisms for empowering residents across the tenure divide between tenants and property owners. They explain their preference for an independent legal vehicle such as a company limited by guarantee, rather than a parish council.

APPLYING THE LESSONS FROM EVIDENCE-BASED MEDICINE TO PUBLIC POLICY

Features: January 28th, 2003

By Annette Boaz Reproduced by permission of the Public Management and Policy Association The public sector has widely adopted an evidence based approach to the development of policy, but gathering the evidence and making use of it is proving difficult. The author explains the work going on in the field of medicine, including the systematic reviews of existing research. She outlines the lessons from this work that can be transferred to other policy areas.

THE KEY TO SUCCESSFUL CALL CENTRES

Features: January 22nd, 2003

By John Burton The conversion of an entire organization to become genuinely customer centric is a massive undertaking and one that doesn’t happen overnight. Changes in the back office are just as important because callers want a satisfactory outcome, not just a three-ring response. The author explains how customer relationship management can be applied to make it possible to interact with the right people, the right information and at the right time.

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