LIVERPOOL’S E-VOLUTION

Features: November 26th, 2002

By David Henshaw – Liverpool City Council Chief Executive. Reproduced by permission of eGov Monitor Weekly. Liverpool is being transformed from sea port to e-port and investment in new technology is helping to drive the change. David Henshaw describes how customer access and customer relations have been revolutionized. He also explains how the know-how is being marketed to generate income for the council.



POLICY MAKING IN THE GLOBAL COMMONS

Features: November 22nd, 2002

By Geoff Mulgan. Reproduced by permission of the Centre for Management and Policy Studies. Governments, from early civilizations onwards, have looked across frontiers for ideas about how to govern better. This global trade in policy reached new heights in recent years. From the perspective of Director of the Strategy Unit in the Cabinet Office, Geoff Mulgan looks at the global trade and other drivers of policy innovation including what works in practice and comparisons between organizations.

THE CASE FOR ACTIVITY BASED COSTING IN THE PUBLIC SECTOR

Features: November 19th, 2002

By Mike Sherratt The line between the financial management processes in the public sector and commercial businesses is beginning to blur. Activity based costing, which has been used by businesses for almost two decades, is now being developed in the public sector as a driver for service improvements . The author explains what it is and how it is being applied in the quest for Best Value.

EXPERIENCES AND EXPECTATIONS OF LEAVING PAID WORK AFTER 50

Features: November 15th, 2002

By Helen Barnes, Jane Parry and Jane Lakey Increasing numbers of people are leaving employment before standard retirement ages. The authors look at their experiences and set out the policy implications relating to employment, information needs, social space and the benefits system.

A VIEW FROM THE BRIDGE

Features: November 12th, 2002

By Bill Taylor, Chief Executive, West Lancashire District Council. E-Government is too important to be left to the IT department, because it is really about the business agenda. The author looks at the e-agenda in relation to the corporate management framework and quotes success stories in local government.

STRENGTHENING GOVERNANCE OF SMALL COMMUNITY AND VOLUNTARY ORGANISATIONS

Features: November 8th, 2002

By Sarabajaya Kumar and Kevin Nunan. Research by the authors revealed that assumptions about the growth and development of the one million or so community and voluntary groups in the UK are flawed. Because the reality is different there are implications for all concerned. They offer suggestions about what could be done to improve governance with particular emphasis on policy makers, regeneration agencies, funders, practitioners, training agencies and development agencies.

RE-THINKING BUSINESS PROCESSES

Features: November 5th, 2002

A survey by Gartner found that greater business agility will bring substantial savings and heavily influence the strategies and future spending priorities of UK public and private sector organizations. Agility is about making better use of people and technology to create real benefits and finding ways to be fast and flexible in meeting the needs of citizens and the organization. The survey maps out a benchmark of public service agility.

MAKING THE INTERNET WORK FOR RESIDENTS AND THEIR LANDLORDS

Features: November 1st, 2002

By David Wilcox with David Greenop and Drew Mackie. The Internet and associated technology offers many potential benefits to residents in social housing and to landlords, but delivery is a major challenge. The authors present a picture of new technology in five years time and identify the obstacles, such as scepticism and senior manager’s lack of understanding, which are likely to impede take-up.

MAKING THE E-GOVERNMENT AGENDA REAL

Features: October 29th, 2002

By John Thornton. Reproduced by permission of eGov Monitor Weekly A major challenge facing e-Government champions in local councils is to make the agenda real and tangible for politicians, citizens and colleagues. John Thornton, Director of eGovernment, at the Improvement & Development Agency describes how the second round of Implementing e-Government Statements, which must be prepared by the end of the month, can be used to get attention. He sees the Statement as the opportunity to publicise the vision and explain how it will be delivered.

PROMOTING CHANGE THROUGH RESEARCH: THE IMPACT OF RESEARCH ON LOCAL GOVERNMENT

Features: October 25th, 2002

By Janie Percy-Smith with Tom Burden, Alison Darlow, Lynne Dawson, Murray Hawtin and Stella Ladi, Promoting evidence based policy and practice is recognized as a key issue across public services and there is a widespread assumption that research will bring improvements. The authors challenge this assumption and claim that the impact of research in local government is relatively small. They describe weaknesses in disseminating findings and the lack of skill shown by policy officers in carrying out research and interpreting results. They also offer advice for officers, members, local government organizations and researchers.

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