David Blunkett, Secretary of State for Education and Employment has launched a strategy framework for the life of this Parliament and beyond. A key thrust of the strategy is working in partnership and it has been published so its partners can play a part in its refinement.The DfEE, with the Employment Service, is at the centre of the Government’s ambitious agenda for change and renewal, and it needs a clear vision for the future.The framework offers a starting point for developing a vision that will provide DfEE and its partners with that clear focus. The Department wants to hear views on its ideas and thoughts on how organisations can support their work and on how they can support the work of other organisations. The expressed aim is to build a shared understanding of how best to meet the challenges of the next decade.

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The Department of Health has launched a consultation process as a move towards its first human resources strategy. The importance of the strategy was stressed by Health Minister Alan Milburn when he said: “The health and well-being of staff is central to the health and well-being of the NHS. The interests of staff and the interests of patients are inextricably linked. Treat staff well and they will treat patients better. I want to involve staff in developing the new system and I want to involve staff in helping to ensure its success.”A recent survey into why nurses leave the NHS has shown that causes include: better promotion opportunities elsewhere, gaining broader experience, better training, more suitable working hours and less stress. These findings have contributed to identifying issues which the human resource strategy must address if it is to be successful. The issues are:

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Civil servants are to be exposed to the impact of their department’s policies and the rules they devise when they attend MP’s surgeries. This is one of the ways in which the Office for Public Service is seeking to change civil service culture by broadening the experience of staff. Dr David Clark, Chancellor of the Duchy of Lancaster, said: “By visiting MPs’ surgeries I am convinced that civil servants would gain at first hand from hearing about the issues which concern people, as well as getting a better idea of the role that MPs provide. This type of experience would benefit all those involved, enhancing understanding, and over time, delivering higher quality and better focused outcomes.”In a speech to civil service human resources leaders, Dr Clark hit out at the ‘forms and queues’ attitudes pervading much of the Civil Service. He said: “I think for too long people have associated government with two things: queues and forms. And there is a feeling among the public that government has been remote, unaccountable and too inflexible to meet their needs.”

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David Clark, Chancellor of the Duchy of Lancaster, wants to know how to re-energised the citizens Charter. He said: “It is essential to re-energise the Charter programme and give it a more dynamic purpose. It is quite clear that the programme must focus more directly on the needs and wishes of the people who use and deliver public services on a daily basis.”He is seeking views on how best o breathe new life into the Charter programme. There will be consultations with members of the public, representatives and public bodies ranging from local and central government to consumer groups and think tanks.

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The message from the Audit Commission, which encourages auditors to bring better value for money from their audits, is that in 1995/96 local authorities did well in improving efficiency, but could do better. The Commission’s third annual survey of overall performance shows that the worst performing authorities in individual services had improved significantly. The 15 authorities which took longest to re-let empty council homes have improved their performance over the three years from 13.5 weeks in 1993/94 to 9.6 weeks in 1995/96. Overall, this is almost a 30% reduction in the length of time properties are left empty by those authorities.The average performing authorities have also improved. Processing of claims for council tax benefit has speeded up with claims processed within 14 days increasing from 80% to 84% compared to the previous year.

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David Blunkett, Secretary of State for Education and Employment, has announced a £23 million package to help combat social exclusion. It will be targeted on poor attendance and behaviour problems.Bids will be invited later this month for projects in 1998-99:

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People who pay their dues to Inland Revenue, Customs & Excise and The Contributions Agency are becoming more aware that they can take their complaints to an independent arbitrator. Elizebeth Filkin, The Adjudicator for the three organisations, has published her annual report which shows a 10% increase in complaints investigated, compared to the previous year.Alan Reid of The Adjudicator’s Office said: “The increase in reported complaints is due mainly to more people knowing we are here. Publication of the report has already brought a steep rise in callers asking how they can complain. We expect that in the next month the call rate will increase about four times.”

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Burglaries in Huddersfield have been cut by one third and theft from vehicles by one fifth. This crimebusting success has been achieved through a partnership between West Yorkshire police, Kirklees Council, Victim Support and Huddersfield University.The scheme, which was led the police and the council, was based on a graded response for victims of crime to prevent them from becoming victims again. Each response, which was labelled bronze, silver or gold, involved a sliding scale of extra police patrols or the installation of various security measures depending on whether people were first time or repeat victims.

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The work and funding of the Local Government Management Board are to come under scrutiny in a review due to start shortly. The review has been prompted by the changing local government scene and particularly by the launch of the Local Government Association in April.The LGMB provides services and support to all local authorities in England and Wales. It has a particular focus on management, personnel and governance issues. Its functions include conducting national pay negotiations, developing good practice on the environment, running examinations and qualifications and developing top managers. It is governed by a Board of elected members nominated by the LGA.

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The NHS is on course to move from the internal market to an approach based on fairness and co-operation. This policy direction was set out by Frank Dobson, Secretary of State for Health in Commissioning Guidance for 1998/99.The areas where greater fairness will be pusued include the distribution of resources between planned and urgent activity and between GP fundholders andnon-fundholders. There will also be common waiting time standards covering all patients within a Health Authority. These standards will be introduced from 1 April.

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