To what extent will an entitlement disperse power to service users?

Little. No difference. Great deal.
All categories 45% 26% 28%
Council members 45% 33% 22%
Council officers 30% 30% 40%
Civil servants 50% 0% 50%

To what extent will staff and managers feel more motivated
Little. No difference. Great deal.
All categories 43% 28% 28%
Council members 41% 29% 29%
Council officers 30% 30% 40%
Civil servants 50% 25% 25%