The Capita Group, which is the leading provider of outsourced human resource services in the UK, is expecting to benefit from Government initiatives to improve services. Local and central government markets form the core of its business.Rod Aldridge, Chairman and Chief Executive of the Group said: “We are well positioned to support the drive to find new solutions to central service provision and our advice and participation is being actively sought in a number of areas, including welfare reform and education.” He added that the Best Value initiative in local government will encourage continued outsourcing.
The Group was successful in the last year with turnover up 55% to Â£173m and profits up 49% to Â£18.3m. Contracts include: examining ways of delivering customers services to the Benefits Agency, initiatives with GCHQ and the Child Support Agency, providing an integrated practical driving test booking and enquiry service for the Driving Standards Agency. Its property services arm provides advice to hospital trusts.
Captia has 50 partnership agreements with local authorities and it has recently secured a contract with the London Borough of Lambeth to operate a Revenue and Housing Benefit scheme. The contract, which is worth Â£50m over seven years, is significant because it shows customer confidence in seeking multi-disciplinary solutions from a single provider.
Last year the Group secured its fourth Charter Mark award for the Theory Driving Test on behalf of the Driving Standards Agency. It is the only provider of outsourced services to be recognised in this way.