Patient care can be improved by involving frontline staff is the conclusion of a Task Force set up last year to find out how staff can work with local managers to improve services. The key findings are that staff should have more control over decisions, there should be greater investment in training, managers and staff should be helped to learn from each other, and staff should be asked for their opinions. Health Secretary Frank Dobson has given a commitment that the recommendations will be put into effect.
The 13-strong Taskforce is made up from two nurses, two doctors, a porter, a scientific officer, two managers and a Trust Chairman plus a trade union officer, an academic and a senior manager from outside industry. The Director of Human Resources at the NHS Executive, chairs the group.