Headlines: November 25th, 1999

The Performance & Innovation Unit in the Cabinet Office is to carry out a study to find out which public services could be delivered by electronic means. It is expected that the findings will give a clear view of how technology might be used to deliver world class services. The report will be presented to the Prime Minister by next summer.The study will start with the individual needs of individuals, families and businesses, with the aim of turning government round from focusing on service providers. Delivery methods it will consider include internet access through PCs, interactive Digital TV, mobile phones, games consoles and public access kiosks. It will also look at the respective roles of the public and private sectors. A particular concern will be to bridge the digital gap between the ‘haves’ and the ‘have nots’

The Unit will work closely with the e-envoy, Alex Allen, the Central IT Unit and the Modernising Public Services group in the Cabinet Office, and with local government and other government departments.