Headlines: February 22nd, 2000

As local councils, police and fire authorities prepare for the introduction of Best Value on 1 April, the use of schemes to raise quality takes on greater significance. In a move to encourage more extensive use of such schemes, details of how they are being used to develop Best Value have been published.The Excellence Model, which identifies strengths and areas for improvement, has been incorporated into the framework for Best Value performance reviews. The Model is also being used to benchmark performance with similar local councils. Over 40% of councils that have submitted Best Value plans so far have made some use of the Model.

There has also been extensive use of the Chartermark award scheme. Over 300 councils share in the latest round of awards. This represents 41% of the total awards to all public and voluntary sector bodies. There is growing use also of Investors in People, which helps tackle staff training and development and ISO 9000 which assists with process issues.

Link: Guide to Quality Schemes and Best Value http://www.servicefirst.gov.uk