Headlines: June 23rd, 2000

A new UK study examining the business value of knowledge exploitation within four key industry sectors, Public Sector; Financial Services, Manufacturing and Retail, reveals that the Public Sector feels it lags behind the others in collaboration and sharing knowledge internally. The independent survey conducted by Cranfield School of Management, commissioned by Cap Gemini and Microsoft, sets out to examine the positive impact of knowledge exploitation on business performance andcompetitiveness.When benchmarking the four industries studied, the Public Sector was found to be under-performing the most. Areas where this is most significant were: organisational responsiveness; customer service and focus; and innovation. Nonetheless, the survey also reveals that the Public Sector is acutely aware of the potential benefits of knowledge exploitation and is making moves to implement a knowledge strategy. There is a commitment to a clear agenda for action, and in relative terms the Public Sector has more to gain from knowledge transfer and sharing than many private sector organisations. New external pressures, including performance audits and politically-driven changes, are contributing to this awareness of knowledge as a real resource that addresses these issues.