Headlines: May 22nd, 2001

A knowledge portal to help public bodies respond to the challenge of change has been launched by PricewaterhouseCoopers. The timing of the launch of Excelsior www.excelsior.pwcglobal.com  coincides with criticism of the Government for failing to deliver improvements in public services and promises by all parties to bring radical change in the future. Whatever outcome the election, it is clear that designing and managing change will be the key challenge for public services.Excelsior brings together experience in change management and performance improvement in the form of case studies, a database of articles and presentations illustrating how challenges have been met. There is also information on quality standards and quality models. The knowledge resource is supplemented by an advisory service on the overall change process starting with organizational assessments through to implementing a change programme. Chat rooms will encourage the development of networks for managers facing similar challenges.

There is free access to the site, but from the autumn most features will only be accessible to subscribers who will pay from 1,500 pounds for membership of the service.PricewaterhouseCoopers is the world’s largest professional services organization employing more than 150,000 people in 150 countries.