A strong relationship with the customer appears to be the hallmark of a successful public service, according to the evidence emerging from this year’s Charter Mark awards.In all cases the winners have consulted those directly involved about the service provided. In all, 698 public service departments and organisations have been awarded a Charter Mark this year, representing services across the public sector.
To win, all have done their part to fulfil Government strategy to redesign public services around the needs of citizens.
Among the winners are the Struell Lodge Centre in Northern Ireland for people with learning disabilities. This centre’s partnership with a local housing project has provided housing accommodation so that users can live near to the centre.
The Eden Park Infants & Nursery School in Torbay has been recognised for its close links with parents and the community and its self-esteem development amongst pupils, and Dumfries & Galloway Council Libraries, Information & Archives wins for its consultation and involvement of children and young people over delivery of library services.
For a profile on all the winners visit www.chartermark.gov.uk/2001winners/index.htm