The 1.3 million incidents of work-related violence a year affect staff morale and lead to high absenteeism, recruitment and staff turnover problems. As support for the Health and Safety Commission’s target to cut incidents of violence at work by 10 per cent by the end of 2003, the Employment National Training Organisation has devised a set of standards. They are designed to help employing organizations to manage work-related violence and aggression and provide an input to policies on managing violence as well as offering a framework for managers and staff to assess training needs and evaluate training outcomes.The Standards are aimed at a range of different occupational and management roles. Among the topics they cover are how to investigate a violent incident in the workplace, developing procedures to control risks to health and safety and making sure actions contribute to a safe working environment. Detailed guidance is available specifically for the health and education sectors.
The Partnership Fund, administered by the DTI, makes awards of up to 50,000 pounds for projects tackling violence and aggression and award winners in previous rounds include NHS Trusts. The NHS has a policy of zero tolerance to violence.