With the e-government focus on the 2005 target to get all services on line and the emphasis on what percentage of services can be accessed through the Internet now, it’s easy to lose sight of the fact that what matters is whether customers are getting a better service or the back office is functioning more effectively. There are almost daily reports of new developments showing that technology is advancing on a broad front. The following is a selection from the Publicnet e-mail box.Somerset County Council and five district councils are setting up a call centre, using Northgate’s Front Office solution. Residents across the county will be able to call one number and they will not need to know who delivers the service. Each council will have its own advisors and calls will be routed automatically to the advisor best able to answer the query across the six organizations.
Northamptonshire County Council and the seven district councils have commissioned Plumtree software to provide a portal which will allow businesses and residents throughout the county to pay taxes, access services for tourism, business and community and book facilities such as leisure centres. Staff of all the councils will have their own portal for collaborative working.
The City College Manchester is installing broadband, supplied by NTL Business, to provide network access for 28,000 students and 1,400 staff. The network will enable the College to develop a leading-edge learning environment, offering innovative new services such as on-line registration and multi-media applications.
Liverpool City Council is piloting a software system, provided by WPC Software, for tackling the growing problem of abandoned vehicles. It records details of the 1000 vehicles abandoned each month, notifies the removal agent and records disposal.