The project which has provided pilot councils with a customer relationship management system needs a council to take on the task of promoting its benefits and rolling it out across the Local Authority community. The opportunity has arisen because the London Borough of Newham, which has led the development of the project, has decided they do not wish to remain as the lead authority.The CRM project is one of the National Projects designed as a catalyst for change in support of achieving the December 2005 e-Government target. Most of them have also developed tangible products with the potential to assist local government beyond 2005. A home must be found for each project which is to continue. Products for which there is no market will cease to be supported from December 2005.
The Office of the Deputy Prime Minister wants to hear from any council that is prepared to take on responsibility for the CRM project either individually or jointly. Potential project owners will need to set out a strategy for long-term sustainability, demonstrating how they propose to sustain the project’s products through continued promotion and roll-out.
The deadline for expressions of interest is 8th August 2005. Detailed proposals for ownership are required by 26th August and ownership will be awarded on 2nd September 2005.