A year-long programme of work by the Chartered Institute of Personnel and Development and nine public sector organisations is supporting the change agenda and helping public bodies to meet the Gershon efficiency savings targets. The programme is helping HR departments across the public sector to manage change within their organisations, whilst also looking to reduce costs and streamline their own functions. These twin challenges and the responses to them are examined in the CIPD report ‘Fit for Business’ which shows how central and local government wrestled with the strategic and practical challenges they face in transforming their HR function.Examples of organizations responding to the challenge include Derbyshire County Council which identified the need for a “can do” culture to carry through its change programme. Research was conducted with a cross-section of staff to identify barriers to change and how these might be overcome. The outcomes of this project are helping to inform development of a new HR strategy. Gateshead Council has produced a route map that illustrates how an HR service can evaluate its options prior to committing to a revised delivery model. The Food Standards Agency is developing measures to assess how HR is affecting the performance of the organisation.
The London Borough of Waltham Forest has introduced an Enterprise Resource Planning Solution across the council’s back office operations. The system provided by LogicaCMG integrates HR, payroll, procurement, finance, CRM and estate management. Previously the council ran a range of computers with 20 disparate IT systems. The installation of the system has achieved an return on investment of 72 per cent over five years, translating to net benefits of over 5.3 million pounds. This has enabled the council to make rapid progress in the use of resources league table, moving from 137th to 27th place nationwide.