Many clients of the local Citizens Advice also use Jobcentre Plus and the two organizations have decided that they can do a better job if they work in partnership. The organizations have always worked together, but this agreement represents a new phase in the relationship.Clients include those who are amongst the poorest and most vulnerable members of society.
This improved cooperation, both locally and nationally, will enable both organisations to give their clients the best possible advice and support. It will also provide greater opportunities for Citizens Advice and other local partners to contribute to the development and delivery of further improved Jobcentre Plus services.
Citizens Advice advises over 2 million people each year on employment, benefits and tax credits. In the last year it helped people deal with more then 5.7 million problems, the most common being debt and welfare benefits. Jobcentre Plus helps around 850,000 people each year into work, and pays benefits to 6.5 million people.
The two organisations intend to finalise a plan by the end of 2007. This will set out what needs to be done to facilitate good communication and it will include provision for regular meetings, updates on progress and information sharing.