Headlines: May 22nd, 2009

Birmingham City Council is refurbishing four neighbourhood offices as part of a 10-year business transformation plan that aims to save £1 billion.

The offices, in the Kings Heath, Quinton, Ladywood and Yardley Wood areas of the city, will see improvements to facilities, including new self-service kiosks and improved IT so customers can check in on arrival without the need to queue and staff can help visitors more effectively.

The £460,000 refurbishment plans are part of the council’s ‘Customer First’ programme being delivered in partnership with Service Birmingham, a joint venture between the council and Capita Business Services. Customer First is one of nine change programmes in Birmingham’s overall 10-year business transformation plan.

Glyn Evans, the council’s Corporate Director for Business Change, said: “We are committed to providing world-class standards of customer service – and this is one of the early steps towards achieving this.

“Many of our premises have not been updated for some time so the refurbishments mean we can spruce them up and create a better environment for people using our services. When complete, the refreshed offices will contribute to the aim of delivering consistently high standards of service across the city, regardless of where you live or how you access the facilities on offer.”