Arriva UK, a leading transport operator with routes across the country, has created a new management structure to bring its operations in line with public service boundaries.
Following extensive research, which involved a publicity campaign, the company concluded that that the Bus division needed to put its relationships with local authorities at the heart of a new-look local management structure. The division has now re-focused local operational management to put an increased emphasis on developing existing and new relationships with key local and transport authority customers and other stakeholders. The new structure includes dedicated management roles with responsibility for building local relationships with key stakeholders and customers in specific areas, which correspond with local authority boundaries.
Mike Cooper, managing director Arriva UK Bus, said: “More than ever before our focus is on providing safe, good value and reliable services that meet the needs of local people. A critical part of this is strengthening relationships with local authorities and PTEs. Better partnerships with these customers will help ensure our services are relevant, timely and well used”. He continued: “By shaping our business to match our key local and transport authority customers, we are demonstrating our commitment to these important relationships and our determination to get them right.”