Francis S D, Alley P G
Business Process Re-engineering & Management Journal, (UK), Vol 2 No 11 96
Start page: 48 No of pages: 15

Summarizes the progress made to date on a business process re-engineering (BPR) project in the department of surgery of a publicly funded hospital in Auckland, New Zealand. Discusses BPR in general, including the benefits and potential pitfalls and explains that the changes were necessary to meet the challenges of a competitive market-oriented environment of user pays and state sell offs. Describes the steps taken to involve staff in the changes and to study the existing patient experience with its improvement as a major aim. Concludes with considerations of information technology solutions, human resources, physical space, communications and involvement with staff, job security and the time required by the project team for undertaking BPR activities.

Read more on A ‘PATIENT FOCUS RREVIEW’ OF SURGICAL SERVICES. Business Process Re-engineering in Health Care…

A smart card has been launched which allows people to do business with the Government without the traditional mountain of paper to be signed.

The ‘Endorse’ card can be picked up from their local bank, and used to help newly self-employed people register their changed employment status on the internet.

Read more on PUBLIC SERVICE MINISTER ENDORSES SMART ACCESS TO GOVERNMENT…

Government ministers have been criticised of failing to demonstrate strong leadership in encouraging partnership working across traditional public sector boundaries.

Although much Government thinking is aimed at bridging the cultural divide between the health service and central and local government, ministers themselves have been accused of neglecting to carry this forward through their own actions.

Read more on DISAPPOINTMENT AT MINISTERS’ LEADERSHIP…

Alan Lawton
Open University Business School.

This is an accessible introduction to the role of ethics in public services management. It is written for new and experienced managers, undergraduate and postgraduate students of the public services.

Read more on ETHICAL MANAGEMENT FOR THE PUBLIC SERVICES…