Headlines, PublicNet: 18 November, 2011

Councils have emerged as better at writing letters to citizens than many organisations are at writing to their customers.

Research findings published by The Writer, a business language consultancy, show there was some dissatisfaction with letters from councils, but they were much more effective than those from private sector organisations. Over half of all those who took part in the survey said that they find letters they get from organisation to be ‘not at all’ or ‘barely’ effective. Just 11 per cent said they’re ‘very’ or ‘impressively’ effective.

Read more on LETTERS FROM COUNCILS GET MESSAGE ACROSS BETTER…