Commissioning managers fulfil a strategic role. It involves managing budgets, improving efficiency and generating savings. It is much more than procurement. This article explains how an online assessment tool used prior to training  can improve their competency, knowledge and performance .

The assessment tool measures a combination of the managers’ competencies, knowledge and confidence levels. It identifies the skills gap and training needs of specific individuals enabling future training to be more tailored to address their specific needs.

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Delivering a more innovative approach to service delivery in local government requires the potential of social capital within services to be unlocked. It also requires  customers and suppliers to be viewed as equal partners in the co-production of services. These are the key findings from a report from the Chartered Institute of Personnel and Development.

The report is based on detailed case studies  from Southend-on-Sea Borough Council, Sunderland City Council and the London Borough of Sutton.

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