CUSTOMER FEEDBACK KIOSKS SUPPORT IMPROVEMENT PLANS

Abstracts: January 25th, 2010

This programme is now available to view on localgov.tv the online television channel for public service modernisation. It describes how interactive touchscreen kiosks are enabling the public sector to capture reliable and timely customer feedback on services to drive improvement plans.

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FLEXIBLE WORKING

Abstracts: January 20th, 2010

This programme is now available to view on localgov.tv the online television channel for public service modernisation. The webcast from David Dunbar, BT’s Head of Workstyle Practice, describes how councils can apply practical flexible working solutions, drawing on BT’s first-hand experience and their work with local government.

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VALUE FOR ALL

Abstracts: January 18th, 2010

This publication sets out the Audit Commission’s Equality and Diversity Scheme for the next three years. It describes how the Commission will meet legal responsibilities under the various anti discrimination legislation measures.

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MOBILE COMPUTING IMPROVES CARE QUALITY

Abstracts: January 13th, 2010

This programme is now available to view on localgov.tv the online television channel for public service modernisation. It describes how advances in mobile point of care technology are helping to improve the quality of services and transforming staff productivity by more than 25 per cent. The programme looks at how the Mobile Clinical Assistant is enabling care workers to access vital client data in real-time at any location, including the client’s home.

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WORLD CLASS PLACES – ACTION PLAN

Abstracts: December 16th, 2009

This action plan from Communities and Local Government sets out objectives which include strengthening leadership on quality of place, encouraging local civic leaders and local government to prioritise quality of place. It also puts the public and community at the centre of placeshaping.

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SHARED SERVICES BRINGS SAVINGS TO COUNCILS

Abstracts: December 14th, 2009

This programme is now available to view on localgov.tv the online television channel for public service modernisation. It describes how three councils are saving £1 million a year and improving service performance with a new revenue and benefits shared service delivered with partner Capita.

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MEASURING AND VALUING PUBLIC SERVICES AT NEIGHBOURHOOD LEVEL

Abstracts: December 10th, 2009

Cambridge Economic Associates have been working with neighbourhood managers for several years to explore the feasibility of measuring public service performance at a neighbourhood level. This report explains that there was virtually no interest in neighbourhood data prior to the advent of local area agreements and it describes why this level of data is vitally important for developing initiatives that seek to turn around deprived neighbourhoods by tackling problems such as crime and anti-social behaviour, poor environmental quality, worklessness, ill health, and low levels of educational attainment.

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TELEPHONE INTERPRETING IMPROVES SERVICE AND CUTS COSTS

Abstracts: December 8th, 2009

This programme is now available to view on localgov.tv the online television channel for public service modernisation. It explains how telephone interpreting has been introduced by Sheffield Hospital NHS Trust to improve service to people with a limited knowledge of English and to cut costs.

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PERFORMANCE MANAGEMENT – THEORY AND PRACTICE

Abstracts: December 2nd, 2009

Research by the Chartered Institute of Personnel and Development has revealed a wide gulf between what managers say about performance management and what they actually do about it.

There is a general recognition that performance management is about helping people to understand how they contribute to the strategic goals of organisations and ensuring that the right skills and effort are focused on the things that really matter. But in practice it often becomes a tick-box exercise to fulfil other requirements of the organization.

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CARBON REDUCTION

Abstracts: November 30th, 2009

This programme is now available to view on localgov.tv the online television channel for public service modernisation. In the interview, Tracey Rawling Church, Director of Brand and Reputation at Kyocera Mita UK, discusses how organizations can turn the commitment into an opportunity not a threat.

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