Theft of data is becoming more prevalent and sophisticated. A worrying development is taking over the user account rather than creating a new account with stolen data. Data verification checks have no value, because all data is correct. In this article Ryan Wilk argues that the most effective defence is detailed observation of user behaviour.
The digital by default agenda is picking up pace and making inroads on all aspects of public service delivery, and the trend is set to continue. In this feature Tim Swift explains how his local authority is taking great strides towards successful paperless public service delivery.
Read more on ONE COUNCIL’S JOURNEY TOWARDS DIGITAL BY DEFAULT…
Data security attacks have become a feature of life. In this article Brandon Tansey offers advice on building a response to effectively counter such an attack.
The seemingly endless barrage of attacks on government and enterprise networks has made it clear that organizations need to be much more proactive when it comes to security. Deploying perimeter defenses like firewalls and antivirus, and expecting them to keep attackers off of your network, has become just plain foolish in light of today’s increasingly complex threat landscape. Today it is not a matter of if, but when you will be attacked. Security success is no longer just about keeping threats out of your network, but instead about how quickly you can respond and thwart an attack when it happens.
Craig Bentley looks at how public sector organisations can reduce costs without impacting on services.
The public sector has suffered as much as any during the era of austerity introduced by the last coalition government. As recent events in Greece have shown, such measures, though sometimes necessary, are rarely popular – for obvious reasons.
Read more on HOW TO SAVE MONEY IN THE PUBLIC SECTOR – WITHOUT COMPROMISING SERVICES…
Patience Atkinson-Gregory discusses the RHS gardening initiative; ‘Greening Grey Britain’ which aims to regenerate neglected open spaces.
Think of the British landscape and what images do you conjure up? Miles of rolling green countryside, and stately homes amidst lush parkland – or featureless high streets with expanses of urban grey?
Framework agreements designed to cut the cost of procurement for public sector organisations were introduced many years ago. In this feature Ross Macmillan describes how collaboration has been taken a step further by councils forming a consortium and the use of G-cloud.
Read more on SMARTER PROCURMENT LEADING TO CHOICE AND FLEXIBILITY…
Councils are organised on a departmental basis and while this serves the needs of the organisation it can provide difficulty for customers. In this feature Dawn Crewe describes how customer service was improved by cutting across departments and functions.
Read more on ELMBRIDGE COUNCIL TURNS CUSTOMER CONTACT INTO SERVICE BRILLIANCE…
Hilary Jones, Deputy Chief Executive of Scarborough Borough Council, discusses how the move to online services has improved the provision of care for residents across the borough.
In 2013 Scarborough Borough Council launched its ‘SWITCH’ programme, to make council services more accessible to its 100,000 residents by radically improving online accessibility. Since the launch of the council’s new website and self-service portal last year, many more services can be accessed online, 24/7 from a range of devices.
The NHS holds vast quantities of highly sensitive data and ensuring that it does not fall into the wrong hands when equipment reaches the end of its life is a major issue. In this feature Andrew Blocksage describes how the data can be protected and, at the same time, value extracted from the redundant equipment.
Read more on HOW TO PROTECT DATA AND PUT MONEY BACK TO THE NHS WITH YOUR OLD IT…
There have been threats to computer security from the start of the Internet, but Cyber Terrorism takes the problem to a new height. Stephen Coty argues that there is a need to develop Threat Intelligence to keep ahead of the dangers.
Read more on PROTESTS OR PROFITEERING – THE HACK REMAINS THE SAME…
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