By Pauline Jas and Chris SkelcherPublic sector performance is currently a significant issue for management practice and policy, and especially the turnaround of those organizations delivering less than acceptable results. Theories of organizational failure and turnaround derive largely from the business sector and require adaptation to the public service. The performance of public organizations is more complex to measure, is related to institutional norms, and the idea of ‘failure’ is problematic. Empirical findings from a study of poorly performing English local authorities are used to develop an initial theory of performance failure and turnaround suited to public organizations.
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