Rowland H, Harris LPeople Management, (UK), Mar 98 (4/5) Start page: 50. No of pages: 3
Identifies UK’s National Health Service’s research and development strategy as a catalyst for knowledge management, citing the aim of this strategy as being the development of a knowledge-based organization in which clinical, managerial and policy decisions were taken on the basis of information drawn from research and scientific development. Questions whether this is being achieved in practice. 

The health check on satisfaction levels in the NHS is underway. Questionnaires are being posted to people who use the service for the first national survey of patients.Independent survey organisations will be asking people for their views on ease of access to services, length of wait for treatment, quality of information provided about treatment, efficiency of treatment and courtesy and helpfulness of staff. 

A new report reveals clear views from the public about what they want and need from the public sector over pensions.It shows that most people want the Government to have a strong role in regulating pensions, including ensuring that pension firms make policies clear and straightforward. It also revealed a strong and negative perception that the State is withdrawing from pension provision.