Abstracts, PublicNet: 23 May, 2007
This report from the Institute for Public Policy Research argues that the British civil service needs to drop its ‘we know best’ mentality and learn from countries like Canada, Denmark, Finland, New Zealand and Singapore. It describes the Whitehall policy-making process as closed and insular, often conducted behind closed doors and without external expertise.It also claims that there is a gulf between those designing policy in Whitehall and those delivering it on the front-line. The civil service sees itself as a distinct and separate part of the public service. Policy is not evaluated on a systematic and ongoing basis. The mantra of ‘what matters is what works’ is undermined by the fact that the civil service often does not know what works.
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